Sad When It’s Gone Desserts – Policies & Procedures
1. Business Overview
Sad When It’s Gone Desserts is dedicated to creating handcrafted desserts made from high-quality ingredients. Every treat is baked fresh to order, ensuring our customers receive the best possible flavor and freshness.
2. Food Safety & Ingredients
- Products are baked and packaged fresh before delivery or shipment.
Allergen Disclaimer
Disclaimer: Our desserts contain milk, eggs, soy, and wheat. They are manufactured in a facility that processes dairy, tree nuts, wheat, and peanuts. We are not responsible for allergic reactions caused by ingredients listed or cross-contamination within our facility.
3. Ordering Policy
- Orders can be placed through our official website.
- Full payment is required at the time of order to confirm processing.
- We require at least 7–10 business days’ notice.
- Rush orders may be accepted for an additional fee, depending on availability.
4. Shipping Policy
We take pride in ensuring your desserts arrive as fresh and beautiful as when they left our kitchen.
Processing Times
- Orders are processed within 3–5 business days unless otherwise specified.
- During holidays or peak seasons, processing times may be extended.
Shipping Methods
- All shipments are sent via UPS or USPS Priority Mail to ensure timely delivery.
- Once shipped, tracking information will be emailed to the customer.
- We recommend selecting express shipping for perishable items, especially during hot weather.
Warm Weather Shipping
- During summer months or to warm climates, we may include ice packs or insulated packaging for freshness.
- Sad When It’s Gone Desserts is not responsible for melted items once the order has shipped.
Delivery Times
- Standard shipping: 3–5 business days (depending on location).
- Overnight and express shipping is available upon request for an additional fee.
Shipping Responsibility
- We are not responsible for delays caused by carriers, incorrect addresses, or unattended deliveries.
- Please ensure someone is available to receive the package upon delivery to prevent spoilage.
- We do not issue refunds for orders delayed or damaged in transit due to carrier mishandling.
5. Pick-Up & Local Delivery
- Local customers may arrange in-person pickup by appointment only.
- Pick-up times must be confirmed at least 24 hours in advance.
- For local delivery (if available), a delivery fee may apply based on distance.
6. Refunds & Replacements
Because our desserts are made-to-order and perishable, all sales are final.
7. Customer Service
For all inquiries, please contact our customer service team:
📧 sadwhenitsgonedesserts@gmail.com
⏰ Response time: Within 24–48 hours, Monday–Friday
8. Product Storage Instructions
To maintain freshness:
- Refrigerate items immediately upon arrival.
- Most desserts are best enjoyed within 3–7 days of delivery.
- Some items (such as cookies or brownies) may be frozen for up to 3 months.
9. Social Media & Marketing
By sharing your dessert experience on social media and tagging @SadWhenItsGoneDesserts, you grant us permission to repost your content on our pages for marketing purposes.
10. Policy Updates
Sad When It’s Gone Desserts reserves the right to update or modify these policies at any time without prior notice. Updates will be posted on our website.